Terms of Service
Last updated: 5 May 2026
Atlantic AI is a SaaS product and trading name of Bice AG, Switzerland.
Bice AG
Blegistrasse 25, 6340 Baa, Switzerland
UID: CHE-114.433.601
Commercial Register No.: CH-170.3.032.464-4
All services, payments, invoices, subscriptions, and contractual relationships are provided by Bice AG.
1. Definitions
“Atlantic AI”, “Company”, “we”, “us” or “our” means Bice AG, acting through its Atlantic AI SaaS division. “Customer” means the legal entity subscribing to the Services. “Services” means the Atlantic AI software platform, including booking engine, automation workflows, integrations, analytics, and AI agents. “Platform” means the infrastructure, APIs, databases, and workflows operated by the Company. “Third-Party Systems” include PMS, PSPs, cloud providers, APIs, and external software. “Client Data” means all data processed through the Platform. “Benefit Metrics” means measurable economic outputs including booking revenue, upsell revenue, and cost savings.
2. Scope of Services
The Company provides a software-as-a-service platform enabling direct booking functionality, payment orchestration, integrations with Third-Party Systems, automation workflows, analytics, and AI-assisted execution. The Services are provided on an “as is” and “as available” basis. The Company does not act as a payment institution, financial intermediary, travel agency, hotel operator, or fiduciary.
3. Onboarding and System Authorization
The Customer authorizes the Company to access and process data from Third-Party Systems, configure workflows, execute authorized system actions, and prepare the Customer’s direct-booking environment. The Customer remains solely responsible for data accuracy, system configuration, business logic, operational decisions, and lawful use of connected systems.
4. AI Agents and Automation
The Platform may deploy AI agents capable of generating content, communicating with guests, executing workflows, and making decisions where configured and authorized by the Customer. The Customer acknowledges that AI outputs and decisions are non-deterministic and may be inaccurate, incomplete, inappropriate, or unintended.
Where the Customer enables autonomous operation, the Customer expressly authorizes such AI agents and automation workflows to act on its behalf and assumes full responsibility for resulting actions, decisions, and consequences, including bookings, pricing, offers, communications, cancellations, data updates, and workflow execution.
The Company does not supervise, validate, or approve individual AI decisions and shall not be liable for AI-generated or AI-executed outcomes under Customer authorization.
5. Prompt Injection and Adversarial Inputs
The Platform may process external inputs, including guest messages, user-generated content, and API data. The Customer acknowledges risks including prompt injection, malicious inputs, manipulated instructions, and adversarial behavior. The Company does not guarantee prevention of such risks.
6. Automation Levels and Human Oversight
The Customer may configure manual, assisted, or automated modes. The Customer freely selects its automation level and accepts that risk increases with automation. Human-in-the-loop controls may be available but are optional and do not eliminate operational risk.
7. Responsibility for Configuration
The Customer is solely responsible for safeguards, thresholds, approvals, monitoring, and review of system actions. Default settings are provided for convenience only and do not constitute recommendations.
8. Pricing, Billing, and Payment Authorization
Fees may consist of fixed subscription fees and variable fees based on Benefit Metrics, including direct-booking turnover. Billing may be calculated automatically from Platform data, integrations, Stripe data, estimation models, benchmarks, or other available records.
The Customer authorizes the Company to use Stripe or equivalent payment service providers to charge the selected payment method for recurring subscription fees and variable fees. Payment authorization remains valid until termination or cancellation in accordance with these Terms.
9. Invoicing, VAT, and Tax Treatment
Invoices are issued by Bice AG. VAT or reverse-charge treatment is determined based on the Customer’s billing country, company status, tax identification details, and applicable law. The Customer is responsible for providing accurate billing and tax information. International business customers may receive invoices without Swiss VAT where applicable.
10. Data and Integrations
The Customer grants the Company the right to access and process Client Data for service delivery, onboarding, billing, analytics, support, and optimization. The Company does not guarantee availability, accuracy, or continuity of Third-Party Systems, including PMS, PSPs, APIs, cloud providers, or open-source software components.
11. EU Hosting and Data Processing
The Platform may be hosted on European infrastructure, including Germany and Finland. The Customer acknowledges that global access may occur by authorized users, service providers, or support personnel where operationally required.
12. GDPR Roles
The Customer acts as data controller for Client Data. The Company acts as processor or technical service provider, unless otherwise agreed. The Customer is responsible for lawful data collection, guest communication compliance, regulatory compliance, and operational legality.
13. Security and Shared Responsibility
No system is fully secure. The Company applies commercially reasonable best-effort security measures at Platform level. The Customer remains responsible for credentials, connected systems, endpoints, internal access controls, and user behavior. The Company shall not be liable for unauthorized access, cyberattacks, data loss, or breaches except where liability cannot be excluded by law.
14. Third-Party Systems, Payments, and Open Source
The Company is not liable for failures, interruptions, errors, vulnerabilities, payment failures, chargebacks, fraud, PSP issues, API errors, or cloud outages caused by Third-Party Systems. The Platform may incorporate open-source components including n8n, PostgreSQL, and related libraries, subject to their respective licenses and without warranties from the Company.
15. Service Availability and Changes
The Company does not guarantee uptime, error-free operation, real-time execution, data retention, or backward compatibility. The Company may modify, suspend, discontinue, update, or replace features, workflows, models, APIs, or logic at any time.
16. Fraud, Abuse, and Misuse
The Company is not liable for fraudulent activity, bot attacks, malicious third-party behavior, unsupported use cases, misuse, or consequences resulting from use outside the intended scope.
17. Limitation of Liability
To the maximum extent permitted by law, the Company shall not be liable for loss of profit, loss of revenue, loss of business, loss of data, reputational damage, indirect damages, special damages, consequential damages, or damages arising from AI decisions, automation, integrations, Third-Party Systems, or Customer configuration.
18. Liability Cap
Total aggregate liability of the Company is limited to the lower of: fees paid by the Customer in the previous 12 months; the contractual cap stated in the applicable order or subscription agreement; or the portion of Customer turnover directly attributable to the Services. Nothing in these Terms excludes liability where exclusion is not permitted by applicable law.
19. Indemnification
The Customer shall indemnify and hold harmless the Company from claims arising from Platform use, AI outputs, Customer communications, unlawful data processing, misconfiguration, regulatory violations, guest claims, and operational decisions made by or on behalf of the Customer.
20. Term and Termination
The agreement remains in effect until terminated. Either party may terminate with 30 days’ written notice, or immediately for material breach. Upon termination, access may be revoked and outstanding fees remain payable.
21. Force Majeure
The Company is not liable for failures caused by events beyond reasonable control, including infrastructure outages, network failures, regulatory changes, cyber incidents, war, natural disasters, labor disruption, or supplier failure.
22. Governing Law and Jurisdiction
These Terms are governed by Swiss law, unless mandatory law provides otherwise. The place of jurisdiction is Switzerland, subject to mandatory legal provisions.
23. Updates to Terms
The Company may update these Terms from time to time. Continued use of the Services after publication or notification of updated Terms constitutes acceptance.
Final Acceptance
By using the Platform, the Customer accepts AI and automation risks, data and security risks, Third-Party System dependencies, automated billing, Stripe charging, and full responsibility for configuration and operational outcomes.
ATLANTIC AI – TERMS OF SERVICE
Last Updated: [11. Apr. 2026]
1. DEFINITIONS
“Atlantic AI”, “Company” means the provider of the Services.
“Customer” means the legal entity subscribing to the Services.
“Services” means the Atlantic AI software platform, including booking engine, automation workflows, integrations, analytics, and AI agents.
“Platform” means the infrastructure, APIs, databases, and workflows operated by the Company.
“Third-Party Systems” include PMS, PSPs, cloud providers, APIs, and external software.
“Client Data” means all data processed through the Platform.
“Benefit Metrics” means measurable economic outputs including booking revenue, upsell revenue, and cost savings.
2. SCOPE OF SERVICES
The Company provides a software-as-a-service (SaaS) platform enabling:
Direct booking functionality
Payment orchestration
Integration with Third-Party Systems
Automation workflows
AI-assisted execution
The Services are provided strictly on an:
“AS IS” AND “AS AVAILABLE” BASIS
The Company does not act as:
A payment institution
A financial intermediary
A travel agency
A hotel operator
3. ONBOARDING AND SYSTEM AUTHORIZATION
The Customer authorizes the Company to:
Access and process data from Third-Party Systems
Configure and execute automated workflows
Perform system actions including bookings, communications, and data processing
The Customer is solely responsible for:
Data accuracy
System configuration
Business logic and operational decisions
4. AI AGENTS AND AUTOMATION
The Platform may deploy AI agents capable of:
Generating content
Communicating with guests
Executing operational workflows
Making and executing decisions autonomously where configured and authorized by the Customer
The Customer acknowledges that:
AI outputs and decisions are non-deterministic
Outputs and actions may be inaccurate, incomplete, or contextually inappropriate
AI agents may act without human intervention when configured accordingly
Autonomous execution may produce unintended, incorrect, or undesired outcomes
Where the Customer enables or permits autonomous operation, the Customer:
Expressly authorizes the AI agents to act on its behalf and assumes full responsibility for all resulting actions, decisions, and consequences
This includes, without limitation:
Booking creation, modification, or cancellation
Pricing decisions and offer generation
Customer communications
Workflow execution and system updates
The Company shall not be liable for:
AI-generated or AI-executed decisions
Actions taken by AI agents acting under Customer authorization
Booking, pricing, financial, or operational errors
Any consequences arising from autonomous system behavior
The Customer further acknowledges that:
Autonomous AI behavior constitutes a delegation of operational authority
The Company does not supervise, validate, or approve AI decisions
The Company has no obligation to intervene in autonomous processes
5. PROMPT INJECTION AND ADVERSARIAL INPUTS
The Platform processes external inputs, including user-generated content.
The Customer acknowledges risks including:
Prompt injection
Malicious inputs
Manipulated instructions
The Company does not guarantee prevention of such risks and shall not be liable for resulting outcomes.
6. AUTOMATION LEVELS AND HUMAN OVERSIGHT
The Customer may configure:
Manual Mode
Assisted Mode
Automated Mode
The Customer:
Freely selects its automation level
Accepts increased risk with increased automation
Human-in-the-loop controls may be available but:
Are optional
Do not eliminate risk
The Company does not validate configurations.
7. RESPONSIBILITY FOR CONFIGURATION
The Customer is solely responsible for:
Safeguards and thresholds
Monitoring outputs
Reviewing system actions
Default settings are:
Provided for convenience only
Not recommendations
8. PRICING AND AUTOMATED BILLING
Fees consist of:
Fixed subscription fees
Variable fees based on Benefit Metrics
Billing is:
Automatically calculated
Binding unless manifestly erroneous
The Company may use:
Platform data
Estimation models
Benchmarks
9. PAYMENT AUTHORIZATION (STRIPE)
The Customer authorizes the Company to:
Use Stripe or equivalent PSPs for billing
Automatically charge the Customer’s selected payment method
Collect recurring subscription and variable fees
The Customer agrees that:
Charges may occur automatically on a recurring basis
Payment authorization remains valid until termination
The Company shall not be liable for:
Payment failures
PSP-related errors
10. DATA AND INTEGRATIONS
The Customer grants the Company the right to:
Access and process Client Data
Use data for billing and service optimization
The Company does not guarantee:
Availability of Third-Party Systems
Data accuracy from external systems
Integration continuity
11. EU HOSTING AND DATA PROCESSING
The Platform is hosted on infrastructure located within the European Union, including:
Germany
Finland
The Company utilizes European cloud providers to support:
Data protection standards
GDPR-aligned infrastructure
However, the Customer acknowledges:
Global access to the Platform may occur
Data may be accessed from outside the EU by authorized users
12. DATA PROTECTION AND GDPR ROLES
The Customer is the data controller.
The Company acts as a data processor or technical service provider.
The Customer is responsible for:
Legal compliance (including GDPR)
Lawful data collection and processing
Guest communication compliance
The Company does not assume responsibility for:
Regulatory compliance
Legal validity of Customer operations
13. DATA SECURITY AND BREACH DISCLAIMER
The Customer acknowledges:
No system is fully secure
Security measures are best-effort only
The Company shall not be liable for:
Data breaches
Unauthorized access
Cyberattacks
Data loss
14. SHARED SECURITY RESPONSIBILITY
Company (best effort):
Platform-level security
Customer:
Credentials and access
Internal systems
Endpoints
Integrations
15. THIRD-PARTY SYSTEMS
The Company is not liable for:
Failures of PMS, PSPs, APIs, or cloud providers
Integration disruptions
External system errors
16. PAYMENT AND FINANCIAL DISCLAIMER
The Company:
Does not hold or process funds
Is not a PSP
The Company is not liable for:
Chargebacks
Fraud
Payment failures
Currency issues
17. BILLING AND ATTRIBUTION
All revenue attribution and performance calculations:
Are determined by the Company
Are binding unless manifestly incorrect
The Company is not liable for:
Attribution disputes
Estimation differences
18. SYSTEM DEPENDENCY DISCLAIMER
The Platform operates within a multi-system environment.
The Company is not liable for:
Cascading failures
Partial system breakdowns
19. AUTOMATION SCALING RISK
The Customer acknowledges:
Automation may scale errors rapidly
Effects may multiply across transactions
The Customer assumes full responsibility.
20. SERVICE AVAILABILITY
No guarantee is given for:
Uptime
Error-free operation
Real-time execution
21. SERVICE CHANGES
The Company may:
Modify or discontinue features
Update logic and AI models
No guarantee of backward compatibility is provided.
22. DATA AVAILABILITY AND BACKUP
The Company does not guarantee:
Data retention
Data integrity
The Customer must maintain backups.
23. OPEN SOURCE SOFTWARE
The Platform may incorporate open-source components, including but not limited to:
n8n
PostgreSQL
Other open-source tools and libraries
Such components are:
Provided without warranties
Subject to their respective licenses
The Company shall not be liable for:
Failures or vulnerabilities originating from open-source software
24. FRAUD AND ABUSE
The Company is not liable for:
Fraudulent activity
Bot attacks
Malicious third-party behavior
25. PERMITTED USE
The Platform must be used within intended scope.
The Company is not liable for:
Misuse
Unsupported use cases
26. LIMITATION OF LIABILITY
The Company shall not be liable for:
Loss of profit
Loss of revenue
Loss of business
Loss of data
Indirect or consequential damages
27. LIABILITY CAP
Total liability is limited to the lower of:
Fees paid in the previous 12 months
A contractual cap
The portion of Customer turnover attributable to the Services
28. INDEMNIFICATION
The Customer shall indemnify the Company against claims arising from:
Platform use
AI outputs
Customer communications
Legal violations
29. TERM AND TERMINATION
The Agreement remains in effect until terminated.
Either party may terminate:
With 30 days’ written notice
Immediately for material breach
Upon termination:
Access may be revoked
Outstanding fees remain payable
30. FORCE MAJEURE
The Company is not liable for:
Infrastructure outages
Network failures
Events beyond control
31. GOVERNING LAW
This Agreement shall be governed by applicable law.
32. MISCELLANEOUS
The Company may update these Terms at any time.
Continued use constitutes acceptance.
FINAL ACCEPTANCE
By using the Platform, the Customer:
Accepts AI and automation risks
Accepts data and security risks
Accepts automated billing and Stripe charging
Accepts full responsibility for configuration and outcomes